Inbound Telesales Executive
Open your doors to your limitless potential. Do you speak Mandarin and English fluently? Do you have any sales experience?
Our company is looking for someone who can take ownership of customer issues and provide top tier service through calls. Are you up to the challenge? If so, we would love to hire you as our inbound telesales executive.
• Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction.
• Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed.
• Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate.
• Troubleshoot client products as needed to resolve each call the first time.
• Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
• Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.
• Office based in Kelana Jaya (Selangor)
• IT Background
• Native speaker of Mandarin and English
• Sales experience is an advantage
• up to RM5000.00
• Provide night shift allowance
• 8 hours per day, 2 off day per week.
• Rotational shift.
• Coverage hours from 8am start 3am end (2 shifts)