A call center services company is a business that specializes in providing call center services to other businesses. These companies employ a team of trained professionals who handle phone calls, emails, and other communication channels on behalf of their clients.
The services provided by call center services companies may include customer service, technical support, sales support, order processing, appointment scheduling, and more. They typically use advanced technologies and software to manage large volumes of calls efficiently, ensuring that their clients' customers receive timely and effective assistance.
Call center services companies can be categorized into two types:
1. In-house call centers: These are call centers that are operated by a business for its own customers.
2. Outsourced call centers: These are call centers that are operated by a third-party service provider on behalf of a business.
Outsourcing call center services to a third-party provider can be cost-effective for businesses that do not have the resources or expertise to manage their own call centers. It allows businesses to focus on their core competencies while still providing high-quality customer support services to their customers.
Over the recent years, GP Outsourcing Asia Sdn Bhd has grown rapidly to support domestic and international clients in providing 24 x 7 customer care lines, with over 150 interpreters happily working with us. We provide shared resource helplines to our clients to allow them to focus on their core businesses. If you need assistance drop us a call or send us your inquiries to admin@gpasia.net!