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Top 5 Questions to Ask When Choosing an Employer of Record Partner

Updated: Jun 11



Employer of Record Partner Malaysia

Expanding your business into international markets can offer significant growth opportunities, but it also comes with complex challenges, particularly in terms of compliance, human resources, and local regulations. Partnering with an Employer of Record (EOR) can help navigate these complexities by managing employment responsibilities on your behalf. To ensure you choose the right EOR partner for your business, it's essential to ask the following key questions.


1. What Is Your EOR Experience in Our Target Market?

Why It Matters:

Experience in your target market is critical for ensuring that the EOR understands the specific legal, cultural, and operational nuances of that region. An experienced EOR can anticipate and address potential issues more effectively.

What to Look For:

  • Track Record: Request detailed case studies or client references from companies similar to yours. These examples can demonstrate the EOR's capability and success in managing employment in your target market.

  • Local Expertise: Ensure that the EOR has a dedicated team or local partners who are well-versed in the country’s labor laws, tax regulations, and employment practices. This local presence is crucial for timely and accurate compliance.

  • Success Stories: Ask for testimonials or success stories from other businesses in your industry. This will give you insight into their practical experience and reliability.

Sample Question:

  • Can you provide examples of your work with companies in my industry in our target market?


2. How Do You Ensure Compliance with Local Labor Laws?

Why It Matters:

Non-compliance with local labor laws can lead to severe penalties, legal issues, and damage to your company's reputation. An EOR must have robust mechanisms to ensure compliance with the ever-changing legal landscape in different countries.

What to Look For:

  • Compliance Processes: Inquire about the EOR’s procedures for staying updated with local labor laws and implementing necessary changes. This could include regular training for their team and updates to their compliance protocols.

  • Audit and Reporting: Understand their internal audit processes. Frequent audits and transparent reporting can help identify and rectify compliance issues before they become significant problems.

  • Legal Expertise: Ensure the EOR has in-house legal experts or partnerships with local law firms to provide ongoing legal support and advice.

Sample Question:

  • How do you keep up with changes in local labor laws, and what processes do you have in place to ensure compliance?


3. What Services Are Included in Your EOR Offering?

Why It Matters:

Understanding the full scope of services included in the EOR offering is essential to ensure that your needs are met. EOR services can vary widely, and a comprehensive service package can simplify your international operations.

What to Look For:

  • HR Management: Verify that the EOR provides comprehensive HR management services, including recruitment, onboarding, payroll processing, benefits administration, and termination procedures.

  • Employee Benefits: Ensure that they manage employee benefits according to local standards, such as health insurance, pensions, and other required benefits.

  • Support Services: Look for additional services like employee training, performance management, conflict resolution, and expatriate support if needed.

Sample Question:

  • Can you provide a detailed list of all the services included in your EOR offering?


4. How Transparent Are Your Pricing and Contracts?

Why It Matters:

Transparent pricing and clear contract terms help prevent unexpected costs and ensure you understand exactly what you are paying for. This clarity is crucial for budgeting and financial planning.

What to Look For:

  • Detailed Breakdown: Request a detailed breakdown of all costs, including setup fees, ongoing service fees, and any additional charges. This will help you understand the total cost of the EOR service.

  • Contract Clarity: Ensure that the contract clearly outlines the scope of services, pricing structure, and any potential extra fees. Look for clauses related to service termination and adjustments for scalability.

  • Flexibility: Confirm that the contract allows for scalability and adaptability as your business needs evolve. This is especially important for businesses that are growing or entering multiple new markets.

Sample Question:

  • Can you provide a detailed pricing breakdown and explain any potential additional charges?


5. What Is Your Customer Support Like?

Why It Matters:

Effective and responsive customer support is essential for addressing any issues promptly and ensuring smooth operations. The quality of customer support can significantly impact your overall experience with the EOR.

What to Look For:

  • Support Channels: Check the availability of various support channels, such as phone, email, and live chat. Ensure they offer support during local business hours in your target market.

  • Response Times: Inquire about their average response times and how quickly they resolve issues.

  • Client Feedback: Ask for client testimonials or satisfaction scores related to their customer support. This feedback can give you an idea of what to expect.

Sample Question:

  • How do you handle customer support, and what is your average response time?


GP Outsourcing Asia EOR Service


At GP Outsourcing Asia, we specialize in providing comprehensive EOR services designed to facilitate your business’s seamless expansion into new markets. Here’s why partnering with us is the best choice for your international business needs:

  • Local Expertise: With extensive experience across various Asian markets, our team possesses deep knowledge of local labor laws and business practices. We ensure full compliance and smooth operations tailored to your business requirements.

  • Comprehensive Services: Our full suite of services includes HR management, payroll processing, benefits administration, and employee support. We cover every aspect of employment, from recruitment to termination, ensuring a hassle-free experience for your business.

  • Transparent Pricing: We offer clear and competitive pricing with no hidden fees. Our detailed contracts outline the exact scope of services, providing transparency and peace of mind.

  • Exceptional Support: Our dedicated customer support team is always available to assist you, ensuring that your operations run smoothly and efficiently. We pride ourselves on our quick response times and effective problem resolution.

Join the growing number of businesses that trust GP Outsourcing Asia for their EOR needs. Contact us today to learn more about how our EOR services can facilitate your international expansion and help your business thrive.


Considering expanding your business? Reach out to GP Outsourcing Asia Sdn Bhd now. Let's collaborate, explore opportunities, and transform your vision of expanding into Malaysia into a tangible reality.


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