Open your doors to your limitless potential. Are you up to the challenge? If so, we would love to hire you as our contact centre analyst.
Handling all inbound & outbound call & e-mail pertaining to public general enquiry, complaints, comments, feedback and other raising issue related to the Projects clearly, promptly and professionally.
Proactively resolve problems by clarifying issues, researching and exploring answers given to public related to the Project clearly, promptly and professionally.
Follow up on cases referred to Senior Call Agent / Team Lead and provide solutions to public within a given time frame.
Records all inbound & outbound in CMS system according to standard operation procedures.
Follow up all aged ticket in CMS system to ensure resolution according to standard operations procedures.
To exceed public expectation in terms of customer service and accurate information.
Send daily CMS Logs report to Senior Call Agent / Team leads.
Work in a team to achieve the required KPI elements.
Complete other ad-hoc duties assigned by the Management.
adhere to work schedule as planned
willing to work on shift hour
willing to be base in Glenmarie, Shah Alam
Proficiency and good command of both English & Bahasa Malaysia and must possess good writing skills in both English and Bahasa Malaysia;
Minimum 1 to 2 years of prior similar working experience in the customer service frontline with effective and clear communication skills;
Ability to remain calm under pressure when handling challenging personalities;
Ability to understand and explain substantial information about the company and product;
Ability to multi-task and organize all information that may be received at once;
Speedy and high-efficiency skills in answering calls;
Readiness to work flexible hours;
Ability to understand and analyze problems and provide the appropriate solutions to callers’ needs.
Interpersonal skills crucial for working in a customer service centre such as: customer orientation, teamwork, sense of urgency, optimism and enthusiasm;
Fresh graduates & diploma holders are encouraged to apply